These Terms of Use (hereinafter referred to as the “Terms”) govern your use of the services provided by TrustRamp through the Website [https://trustramp.eu/] (hereinafter referred to as the “Website”). Our services to you will be provided by:
TrustRamp, a legal entity incorporated according to the laws of Poland, registry code: 0001119540, legal address: ul. Bartycka 22B, lok. 21A, Warszawa, 00-716, Poland; contact email: info@trustramp.eu.
Hereinafter referred to as the “Company”, “We”. “User”, “You” means any natural person who uses the Website. “Party” refers to either User or Company.
These Terms are limited to use of the Website only and do not apply to terms of services rendered by Company - these services are governed by the respective agreement published on the Website as well.
By accepting Terms and using our Website, you agree to be legally bound by these Terms. If you don’t agree with these Terms or any of its clauses, you shall immediately cease to use our Website.
Please be aware that Company may revise these Terms from time to time. Therefore, the Terms may be changed or amended. Any changes or amendments will be published in advance for a reasonable period of time on the Website. The effective date which is at the top of the Terms informs you about the latest version of the Terms. Company advises you to revisit this page from time to time to make sure you are familiar with the current version of the Terms.
While we strive to provide a reliable and secure service, the Website and Services are provided on an "as is" and "as available" basis. We make no warranties or representations about the accuracy or completeness of the Website's content or the content of any sites linked to the Website. We assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content, (2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our Website or Services, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein.
By accepting these Terms and using the Website, you represent and warrant that:
The Website is accessible 24 hours per day, 7 days per week. However, Company reserves the right, without providing notice to temporarily suspend the Website or access to the Website in order to carry out work including, but not limited to updates, maintenance operations and amendments to the servers, etc.
In order to protect the integrity of the Website, Company reserves the right at any time in its sole discretion to block Users who violate these Terms.
When accessing or using the Website, you agree that you will not violate any law, contract, intellectual property, or other third-party right or commit a tort, and that you are solely responsible for your conduct while using the Website.
Without limiting the generality of the foregoing, you agree that you will not:
Company grants the User a revocable, non-exclusive, non-transferable, non-sublicensable right to use our Website. Users do not need to create an account or register to use the Website. However, User’s mobile number is identified as the respective TrustRamp User account and added to Company’s database.
User agrees to provide Company with the information upon our request for the purposes of identity verification, compliance with KYC requirements, as well as prevention of money laundering, terrorism financing, fraud, or any other financial crime. No User shall act on behalf of a third party.
User shall ensure that any credentials and equivalent information required to access his/her account are kept confidential and used in a secure manner not accessible by third parties as this is the User’s sole responsibility. Users must ensure that they do not allow third party access of any kind to the phone number they use to access the Company’s Website.
If you believe that someone has gained access to and/or used your phone number without your consent or your account may be compromised, please contact us immediately in this case.
You agree and understand that you are solely responsible (and you will not hold Company responsible) for managing, monitoring and maintaining the security of your login credentials and any other required forms of authentication.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify Company of any unauthorized use of your account or any other breach of security. Company will not be liable for any loss that you may incur as a result of someone else using your account or password, either with or without your knowledge.
You understand and agree that Company shall not be liable to you for any indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability, including, but not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss, even if Company has been advised of the possibility of such damages.
The Website may contain links or submit access to the third parties’ sites and to the content displayed on such sites which is the result of intellectual activity of the third parties and protected in accordance with the applicable laws. Company does not check these sites and the content displayed on them for compliance with the applicable laws. Company is not responsible for any information or content displayed on such sites to which the User gets access through the Website, including, any opinions or statements expressed on such third parties’ sites. Company is not responsible for the accuracy of the information displayed on the websites of the third parties, use of the services and content of the third parties by the User, the validity of such use and quality of the services and content displayed on the third party’s sites.
You agree to hold harmless and indemnify Company from and against any third-party claim arising from or in any way related to:
In such a case, Company will provide you with written notice of such claim, suit or action; will provide you the opportunity to control the defense and/or settlement of such claim, suit or action; and will provide you reasonable assistance in such defense or settlement, upon reasonable request and at your expense.
The company is not responsible for any losses related to cryptocurrency volatility, market risks, transaction delays, site malfunctions, or other unforeseen circumstances. Users assume full responsibility for risks associated with cryptocurrency trading and digital asset usage.
We aim to complete the delivery of cryptocurrencies within a target timeframe of 20 minutes from the moment your transaction is confirmed and verified on our platform. However, this timeframe is not guaranteed and may be subject to delays due to network congestion, technical issues, or other factors beyond our control. In case of any significant delays, we will make reasonable efforts to inform you and complete the transaction as soon as possible.
TrustRamp offers a subscription service through the Website that allows Users to regularly buy and sell cryptocurrencies ("Subscription Service"). This service is accessible via a dedicated widget on the Website, where Users can opt to "make it regular" for their crypto transactions.
To subscribe, Users must select the "subscribe" option after choosing to "make it regular" for a crypto transaction. Subscriptions are subject to the terms and conditions herein and any additional terms presented to the User at the time of subscription.
Subscription payments are automatically processed according to the selected frequency of the transaction (e.g., weekly, monthly). The User must provide and maintain a valid payment method. If a payment cannot be processed, the Subscription Service may be suspended or cancelled.
Users may cancel their subscription at any time through their account settings on the Website. Upon cancellation, the subscription will remain active until the end of the current billing cycle.
TrustRamp reserves the right to modify, suspend, or discontinue the Subscription Service at any time. Users will be notified of significant changes in advance and will have the option to cancel their subscription if they do not agree with the changes.
Subscribers must comply with all applicable laws, the Terms of Use, and any additional subscription terms. Misuse of the Subscription Service, including fraudulent or excessive transactions, may result in suspension or termination of the subscription and/or User account.
Due to the nature of cryptocurrency transactions, all sales made through the Subscription Service are final and non-refundable.
Company maintains the right to select its markets and jurisdictions to operate in and may restrict or deny access to Website to certain countries.
Company also maintains the right to use various methods to prevent the use of the Website by the Users listed above. You are to comply with this Section, even if Company methods to prevent use of the Website are not effective or can be bypassed.
Company has the right to obtain your IP-address (for more details please see our Privacy Policy). If the IP-address is allocated in the prohibited jurisdiction, Company can deny you access to the Website.
Our refund policy applies specifically to funds received from customers for virtual currency exchanges conducted through our Website.
Please note that once exchanges for fiat and virtual currency are completed using our services, they become final and non-refundable. Transactions are irrevocable once cryptocurrency is sent to the specified wallet address. Accuracy in providing the correct wallet address during the transaction is crucial.
Refunds are only applicable for transactions that have not been successful. Incomplete, incorrect data, or suspicious transactions will not be eligible for refunds. Moreover, transactions involving high risk (e.g., suspected stolen funds, potential involvement in illegal activities) may result in freezing the funds for further investigation.
Customers seeking a refund should contact www.trustramp.eu, providing the transaction number for reference.
All crypto refunds are processed at the user's expense and are subject to applicable network fees. The refunded amount may be lower than the original deposit due to these fees. TrustRamp is not responsible for any losses incurred due to network fee fluctuations or incorrect wallet addresses provided by the user. Refunds may be issued under various circumstances, including but not limited to the following:
For crypto to fiat transactions, refunds will be issued to the original wallet address from which the funds were sent. In circumstances where the original address is no longer accessible or is a shared wallet, such as an exchange hot wallet, the customer may request a refund to a new address, subject to successful completion of live verification to confirm the identity of the claimant and the ownership of the new address.
Fake or imitation tokens that mimic legitimate projects but do not match the official contract address are considered without value. In instances where such tokens are deposited, our systems will not recognize these as valid. No exchanges or refunds will be processed for fake or imitation tokens received at our deposit addresses.
Our platform only accepts one deposit per one transaction ID. If multiple deposits are made under a single transaction ID, the customer must contact support to rectify the situation, which may include a refund depending on the case specifics.
Transactions that do not meet the minimum limit requirements as specified on our Website will not be processed. Customers who send deposits below these limits may only receive refunds, subject to our standard refund procedures.
Unsupported digital assets sent to wallets that do not correspond to the network or token type supported by our Company will not be extracted or returned. Decisions regarding such digital assets will be made on a case-by-case basis, with the final decision resting with the Company.
Subscription payments are non-refundable, given the nature of the services provided. This includes any fees associated with the recurring purchase or sale of cryptocurrencies as per the subscription terms agreed upon by the User. However, in the event of a service failure directly attributable to TrustRamp, such as a failure to execute a transaction as scheduled due to technical issues on our part, Users may be eligible for a refund equivalent to the transaction value affected by the service failure.
Refunds are facilitated through various methods, including SEPA (bank transfer), SWIFT, Faster Payments, or in virtual currency form.
Refund processing time to the user's bank account may take up to 10 business days, subject to each bank's internal policies, which our company cannot influence.
Using the Website does not give you ownership of any intellectual property rights in the Website, any software or the content you access.
The materials contained on the Website are protected by applicable copyright and trademark laws and treaties.
Use of search queries comprising a direct domain name or the brand name such as (but not limited to) https://trustramp.eu/, etc. is prohibited in paid SEA advertisements used to attract affiliates.
These Terms shall enter into force for the User since the use of the Website and shall be in force for an indefinite period.
Company reserves the right to suspend your access to the Website for any reason, including but not limited to breaches of these Terms, in its sole and absolute discretion, immediately without prior notice and without liability.
Company reserves the right to terminate or block your access to the Website for any reason, including but not limited to breaches of these Terms, in its sole and absolute discretion, immediately without prior notice and without liability. Company shall not give reasons of its actions.
For subscriptions, EU consumers have a right to cancel their subscription within 14 days of initiation without reason for a full refund. To cancel, contact us at info@trustramp.eu. This right does not apply to digital content once accessed.
After this period, subscription payments are non-refundable, except in cases of service failure directly attributable to TrustRamp, where a refund may be provided.
If any provision of these Terms is or becomes illegal, invalid or unenforceable in any respect under the law of any relevant jurisdiction, such provision shall be deemed to be severed from these Terms and shall be replaced with one having an effect as close as possible to the deficient provision. The remaining provisions of these Terms will remain in full force.
The Terms shall be governed and construed in accordance with the law of Poland. You hereto agree to irrevocably submit to the exclusive jurisdiction of the courts of Poland.
E-mail address: info@trustramp.eu